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How mohd88 Protects Your Personal Data

At mohd88, we handle your personal data with care — from the moment you open an account to every transaction you make using Touch 'n Go, GrabPay, Boost…

Data collected only as neededMalaysian law appliesYour rights, clearly statedSecure account storageContact us anytime
mohd88 How mohd88 Protects Your Personal Data
HUBUNGI PASUKAN KAMI

Browse Your Privacy Contact Options

If you have a question about how we hold your data, want to request a copy of your records, or wish to ask us to correct or delete information, our privacy team is reachable through any of the channels below. We aim to respond to all privacy-related requests within five working days, and our team handles inquiries from across Malaysia, including Petaling Jaya and Klang.

Team online

Live Chat

Reach our privacy support team in real time through the chat icon in your account dashboard. We handle data queries, correction requests and account-data access through this channel every day.

Email

Send a written privacy request to our dedicated data team at mohd88.best. Email is the recommended channel for formal data-access or deletion requests that require a documented response trail.

Help Centre

Our Help Centre at mohd88.best carries written answers to the most common privacy questions, including how to download your transaction history and how to update contact details on your account.

BAGAIMANA KAMI MELINDUNGI DATA

Open Your Account With These Safeguards in Place

We have built data-handling practices around six concrete areas so you know exactly what happens to your information at every stage of your mohd88 account lifecycle.

Data Collection

We collect only what is needed to run your account: name, contact details, payment method identifiers such as your Touch 'n Go or GrabPay reference, and session logs used for fraud prevention. Nothing beyond that scope is retained.

Cookie Usage

Cookies on mohd88.best keep your session active, remember language preferences, and let us measure which pages you visit so we can improve them. You can control cookie settings through your browser at any time without losing your account.

Account Security

Passwords are stored as salted hashes; we never hold them in plain text. Two-step verification is available on all accounts and is strongly encouraged. Suspicious login attempts trigger an automatic lock and an alert to your registered email.

Data Retention

We keep your account data for as long as your account is active and for a legally required period after closure — typically five years for financial transaction records, in line with Malaysian financial regulations. Non-essential logs are deleted on a rolling 12-month cycle.

Third-Party Sharing

Payment processors handling Boost, FPX and GrabPay transactions receive only the data fields required to complete a transfer. They operate under data-processing agreements and are not permitted to use your data for their own marketing purposes.

Your Rights

You may request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies. Submit requests via Live Chat or email; we confirm receipt within one business day.

Switch Through Common Privacy Questions

These are the privacy questions we hear most from account holders in Malaysia. If yours is not covered here, our support team is ready through Live Chat or email on mohd88.best.

We collect your name, email address, phone number, and the payment method identifiers you use — such as your Touch 'n Go or GrabPay reference numbers. We also log IP addresses and session timestamps for account-security purposes.

Payment data passes through encrypted connections to the respective processor. We store only a transaction reference and amount; we do not store full card numbers or e-wallet PINs. GrabPay and Boost processors handle authentication on their own secure infrastructure.

Yes. Send a data-access request via email or Live Chat with your account username and registered email. We will compile and deliver your data summary within five working days, consistent with applicable Malaysian data-protection requirements.

Financial transaction records are kept for five years after account closure to meet Malaysian regulatory requirements. Account profile data is deleted within 90 days of closure unless a legal hold applies. You will be notified if a hold is in place.

No. We do not sell or rent your data to external marketers. Data shared with payment partners such as FPX or Touch 'n Go is limited to what is needed to complete your transaction, and they are contractually barred from using it for their own marketing.

Contact us through Live Chat or email at mohd88.best with the specific correction or deletion you need and your account details. We will confirm receipt within one business day and complete eligible requests within 14 days.

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